Dialing Problems 

Dialing Problems are generally either very easy to solve, or are beyond the scope of CNM Tech Support. Those problems that can be fixed relate to the number being dialed, the modem driver selected, and the maximum connection rate.

Modem Not Found/Selected –

Possible Causes:

• External modem not powered on or connected to the computer.

• Modem driver not installed or pointing to the wrong port.

Possible Solutions:

• Check modem.
• Set to connect using a different modem driver.
• Reboot computer.

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Modem Already In Use -

Possible Causes:

• User is already connected, either through CNM or another Internet provider.
• Another application is using the modem, such as a fax program.
• An error occurred during initialization.

Possible Solutions:

• Close all other applications.
• Disable any fax software.
• Reset the modem.
• Reboot the computer.

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No Dial tone -

Possible Causes:

• Modem incorrectly connected to the phone line.
• Phone line is already in use.
• User has a voice mail message waiting.
• User does not have a phone carrier.

Possible Solutions:

• Make sure the phone line is connected to the correct jack on the modem.
• Make sure no one else could be using the phone.
• Find out if the user has voice mail.

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No Answer –

Possible Causes:

• User is dialing the wrong number.

• User’s modem could not communicate properly with server.

• Server-side modem had not properly reset.

Possible Solutions:

• Confirm number is valid.

• Uncheck “Use Area Code and Dialing Properties” or “Use Country Code and Area Code” on General tab of the Dial-Up Networking dialing profile; this will ignore the area code settings, and any additional dialing properties such as disabling call waiting.

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Busy Signal –

Possible Causes:

• User is dialing the wrong number.

• There is high traffic on the server.

• The telephone company is having trouble on that line.

Possible Solutions:

• Confirm number is valid.

• Give user an alternate number.

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Operator Message –

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Lengthy Sign-On –

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