Windows 95/98 Trouble-Shooting

Often the first step in diagnosing a problem is to determine at what point the problem occurs. The following categories may aide you in diagnosing problems:

• Dialing Problems (e.g., modem problems, busy signals, no answer, operator message, etc.)
• Authentication Problems (e.g., password errors, anything that occurs while “Verifying Username and Password” is displayed)
• Communication Problems (e.g., unable to access sites, mail problems, etc.)